Contact

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[title text=”Frequently Asked Questions”]

Have any questions? Probably we already have an answer for them.

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[accordion-item title=”What is Paradise Products Costa Rica?”]

We are a Fair Trade company base in Costa Rica. By Ticos for Ticos and for the rest of the World

We offer exclusive Costa Rica products and services to the world. You could read more in the About us section

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[accordion-item title=”Is this website safe?”]

Yes we work very hard to make this website as safe as imaginable.
 
Our SSL code that green lock
you see infront of our url. Indentify us as a safe websitee.
 
And in addition we’ve got the McAffe
safe site mark that poves we are free of any malicious software and virouses. 

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[accordion-item title=”Where do we ship?”]

We ship World Wide. Everywhere the Mail and or DHL are capable of reaching. 

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[accordion-item title=”If what I get is not what I expected can I have my money back?”]

Yes we protect your inversion. IF you get something wrong or in bad conditions. Or you received a bad or poor  treatment. We will refund you. 

Please make sure you read the detailed info and procedures in our termns and conditions

 

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[accordion-item title=”Which payment methods are accepted in the Online Shop?”]

Paypal and Visa direct transactions. That includes pretty much all credit and debit cards.

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[accordion-item title=”How long will delivery take?”]

That will depend of where you live and the shipping method you choose. With DHL we are capable of delivering in 24 to 48 hours to USA, Canada and some places of Europe. 

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[accordion-item title=”How secure is shopping in the Online Shop? Is my data protected?”]

Absolutely. Your data and confidentiality are extremely important for us. We operate according the the laws in the USA and Europe and the Costa Rica law that forbids us to share, gift or sale personal details of our costumers. Ley 8968.

For the shipping details we only share that date absolutely necessary for the delivery services to deliver your product.

For more detail info please read our Termns and Conditions and Data Policy

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[accordion-item title=”What exactly happens after ordering?”]

When we received and order we will send you an email. With details of the products and the manufacture process if necessary (Some products need to be created. In those cases the products are properly identifiable.)

Once the product is ready we will ship them. This takes no more than 3 days. Then is only a matter of time for Costa Rica to knock at your door. 

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[accordion-item title=”Can I track my order?”]

Yes but only if you choose and pay the express delivery. In those cases we will also be tracking it. It is possible we that we will sent you an emial to confirm the delivery. 

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[accordion-item title=”I’ve seen your products in my country are those yours?”]

If they are named Paradise Products Costa Rica probably. We are starting to sale wholesale numbers of some products. 

If you are interested to buy some of those feel free to contact us. 🙂

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[accordion-item title=”¿Soy tico quiero tener mi producto en paradise Products Costa Rica?”]

Claro que sí nos interesaría conocerlo.

Mientras tanto le dejamos un documento con explicaciones de cómo trabajamos. FAQ y requisitosParadiseproductscr

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[accordion-item title=”Llenar el Formulario”]

Sí desea contactarnos, exponer y vender su productos con nosotros, por favor llene el formulario entrando en el siguiente link y un miembros de Paradise Products Costa Rica se pondrá en contacto con ud.

Llenar Formulario

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[title text=”Want to know more Send us an Email”]

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Get a Quotation

We work and have contact with several hotel, agencies and tour operators. If you are planning a group travel or your company is looking for incentives and rewards contact us and we will pass as your inquiry to several providers. This service is completely free.